TERMS OF SERVICE (TOS) – ZYCARO
November 2025 Version
www.zycaro.com is a commercial brand operated by MAHDI HOLDING s.r.o., a company registered in Slovakia.
1. Definitions
In these Terms of Service (TOS):
www.zycaro.com: commercial brand of MAHDI HOLDING s.r.o., providing automotive-related services.
Service Provider: MAHDI HOLDING s.r.o.
Client: any natural or legal person requesting a service from www.zycaro.com.
Vehicle: any vehicle searched, verified, inspected, purchased, delivered, or rented as part of the services.
Mandate: written authorisation granted by the Client allowing www.zycaro.com to act on their behalf within the defined limits.
Mediation: assistance provided by www.zycaro.com to the Client in dealings with third-party sellers, aimed at facilitating the search, verification, analysis, communication, and negotiation of a vehicle. www.zycaro.com acts exclusively on behalf of the Client.
Commission Agent (Commissionnaire): a legal model in which www.zycaro.com (MAHDI HOLDING s.r.o.) purchases a vehicle in its own name from a third-party seller, and subsequently resells it to the Client according to the accepted purchase mandate. www.zycaro.com acts as a buyer-reseller for the Client’s economic account, without becoming the owner of the vehicle in a personal capacity and without assuming the liability of a professional seller regarding the actual condition of the vehicle or the seller’s statements.
2. Purpose
www.zycaro.com offers several automotive services, including:
Verification (Z-Check Online / Z-Check On-Place)
Mediation & Sourcing (with several levels of assistance)
Transport and logistics coordination
Vehicle rental in partnership
Provision of approved vehicle opportunities
Administrative support and export assistance
The exact content of the packages and services is described on www.zycaro.com and may be updated without affecting the validity of these TOS.
Any order implies full acceptance of the TOS.
3. Nature of the Services
3.1 Mediation Role
www.zycaro.com acts as an intermediary between the Client and third parties.
3.2 Purchase under the Commission Model
As part of a purchase mandate expressly accepted by the Client, www.zycaro.com (MAHDI HOLDING s.r.o.) may acquire a vehicle in its own name from a third-party seller for the sole purpose of subsequently reselling it to the Client in accordance with the accepted mandate.
Under this commission model, the vehicle is first invoiced to www.zycaro.com by the seller (B2B purchase), then re-invoiced to the Client at the agreed price, including any negotiated discounts, transaction-related fees, and www.zycaro.com’s service fees.
www.zycaro.com acts legally as a buyer-reseller solely within the scope of the mandate, for the Client’s economic account only.
This operation does not imply that www.zycaro.com becomes the personal owner of the vehicle, nor does it create any liability as a professional seller regarding the actual condition of the vehicle, the seller’s declarations, or hidden defects.
3.3 Independence
www.zycaro.com is not affiliated with any manufacturer, dealer, or automotive group.
4. Mandate
4.1 Mandate
Any order, payment, submission of a VIN, advertisement link, or document constitutes a mandate granted by the Client to www.zycaro.com to perform the services on their behalf and for their account, within the limits defined by the selected service.
The mandate is full, complete, and irrevocable for the duration of the service. It remains valid until all services have been completed, including the final delivery of the vehicle or the conclusion of the transaction.
The mandate is validated by:
· Payment of the service,
· Validation of an online form,
· Acceptance of the TOS,
· Submission of the necessary information or documents.
4.2 Validation of the Mandate
The mandate is accepted by the Client through one of the following actions:
Payment of the ordered service,
Validation of an online form,
Acceptance of the TOS (Terms of Service),
Submission of the information or documents necessary for the execution of the service,
Written agreement (email, electronic message, or form).
No handwritten signature is required to validate the mandate.
4.3 Scope of the Mandate
The mandate authorises www.zycaro.com to:
Contact sellers
Request and analyse documents
Negotiate
Verify identity, history, and reliability
Coordinate inspections, transport, and export
Assist in obtaining documents
Reserve a vehicle from a rental provider
Transmit and verify documents between parties
4.4 Limitations of the Mandate
www.zycaro.com is not authorised, unless expressly instructed in writing by the Client, to:
Conclude a definitive purchase contract, make a firm reservation, or carry out a payment with a seller;
Commit the Client financially beyond the amounts paid to www.zycaro.com for the contracted service;
Modify the asking price of the seller or accept a negotiation on behalf of the Client without prior approval;
Accept contractual terms, invoices, quotes, or documents issued by a seller without validation by the Client;
Approve a loan, leasing, or financing in the name of the Client;
Guarantee the actual condition of the vehicle, the seller’s statements, or the authenticity of the documents provided;
Guarantee the behaviour, availability, solvency, or honesty of the seller;
Intervene on a vehicle, carry out repairs, or perform physical manipulations;
Represent the Client before a public authority, police station, customs, or administration, unless explicitly authorised.
www.zycaro.com acts exclusively within the limited framework of the ordered service and the mandate granted.
4.7 General Disclaimer and Client Obligations
The Client acknowledges and accepts that:
www.zycaro.com acts solely as an intermediary and service provider and cannot be held responsible for:
Acts, omissions, fraud, lies, or deceptive behaviour by a seller, intermediary, or any third party;
Information provided by the seller (mileage, condition, repairs, history, documents, availability, price, etc.);
Any document altered, falsified, or incomplete provided by a third party;
Any difference between the actual condition of the vehicle and the statements made by the seller;
Any non-visible or future mechanical defect;
Delays, errors, omissions, or behaviour of the transporter;
Losses, costs, or damages resulting from misuse of reports or advice provided.
The reports, opinions, recommendations, analyses, and communications provided by www.zycaro.com are strictly informative.
They do not constitute a guarantee, a commitment to results, or a technical or legal expertise.
The Client remains solely responsible for:
The final decision to purchase or not purchase the vehicle;
The final verification of the vehicle before conclusion;
The complete review of all reports, documents, and alerts provided;
The compliance of the vehicle with the requirements of their country;
Any financial decision made based on the information provided;
Exercising caution when interacting with sellers;
The validity of their own documents.
www.zycaro.com shall not be held responsible for consequences related to:
The Client’s lack of automotive experience;
Misinterpretation of the information provided;
Incomplete or misleading communications from the Client;
Lack of response from a seller or refusal by a seller to deal with the Client;
Fraud or scams committed by third parties.
The Client acknowledges that the role of www.zycaro.com is strictly to assist and inform, without replacing the Client.
4.8 Mission of www.zycaro.com
4.8.1
At www.zycaro.com, our role is to facilitate our clients’ automotive procedures with seriousness, transparency, and professionalism.
We provide advice, information, and assistance to help each client move forward in their project and make decisions with greater clarity.
4.8.2
Our intervention aims to simplify steps, clarify situations, and reduce risks, without ever replacing the Client or making the final decision on their behalf.
4.8.3
www.zycaro.com analyses the available information, verifies the elements provided by third parties within reasonable means, and supports the steps required according to the chosen service, while acting strictly within the limits of the mandate granted by the Client.
4.8.4
www.zycaro.com does not guarantee the outcome of a transaction, the actual conformity of a vehicle, the accuracy of a seller’s statements or of an intermediary, or the reliability of a third party.
Our mission is to assist, facilitate, and inform with honesty and expertise, within a clear and secure framework.
4.9 Occasional Authorisations for Administrative Procedures
Certain specific administrative procedures (including retrieving documents from a seller, requesting an official document, or occasional intervention with an authority) may, in rare cases, require a specific authorisation from the Client.
In such cases, a simple written confirmation from the Client (email, text message, or electronic form) is sufficient and constitutes full authorisation.
www.zycaro.com will inform the Client if a specific authorisation is required and will not perform any official action on their behalf without obtaining this prior validation.
5. Services
5.1 Verification (Z-Check)
www.zycaro.com performs informative analyses and verifications regarding the vehicle’s history (VIN, documents, consistencies, pricing).
The reports do not constitute a technical inspection nor a mechanical guarantee.
5.2 Sourcing – Custom Search
www.zycaro.com searches for, analyses, and proposes vehicles that match the Client’s criteria.
The Client remains free to accept or reject the proposals.
www.zycaro.com has no obligation of result regarding the availability of any vehicle.
5.3 Purchase through Commission Agent
When the Client validates a vehicle and pays the required amount under a purchase mandate:
www.zycaro.com (MAHDI HOLDING s.r.o.) acquires the vehicle in its own name, from a third-party seller, under a B2B transaction carried out through its professional contracts and restricted access channels;
The vehicle is then resold to the Client in accordance with the accepted purchase mandate, at the price agreed with the Client, including any negotiated discounts, transaction-related fees, and applicable service fees;
www.zycaro.com acts legally as a buyer-reseller within the mandate, but exclusively for the Client’s economic account, without becoming the personal owner of the vehicle, nor assuming the responsibilities of a professional seller regarding the actual condition of the vehicle, the seller’s statements, or any hidden defects.
The role of www.zycaro.com in this model is to facilitate access to professional purchase conditions while faithfully executing the mandate granted by the Client.
5.4 Opportunities Listed on the Website
Vehicles presented on www.zycaro.com come exclusively from authorised dealerships, professional sellers, or selected partners known for their reliability.
These listings are published for informational purposes, to present verified and pre-selected opportunities, but they remain entirely dependent on the availability of the third-party seller.
www.zycaro.com is not the seller of the displayed vehicles, except in the case of a purchase mandate or a transaction carried out in the capacity of commission agent.
Information, prices, descriptions, photos, and availability come from third-party sellers and may be modified or withdrawn at any time without notice.
www.zycaro.com does not guarantee:
• the continued availability of any vehicle,
• the accuracy of information provided by the third-party seller,
• the absence of errors, omissions, or delayed updates on the listing.
Any reservation, purchase, or negotiation remains subject to confirmation by the third-party seller.
5.5 Data from External Providers
As part of its verification services (Z-Check Online, Z-Check On Place, Buy Safe, Smart Choice, All-Inclusive, or any similar service), www.zycaro.com may use information from external databases and specialised providers of vehicle history or verification services.
The Client acknowledges and accepts that:
www.zycaro.com is not the publisher of these external data and does not control their collection, accuracy, completeness, or updating.
Information provided by these external partners may be incomplete, incorrect, unavailable, or outdated, independently of www.zycaro.com’s control.
www.zycaro.com uses these data exclusively as a tool to support analysis, without being able to guarantee their content or reliability.
Purchasing a service from www.zycaro.com means purchasing an analysis and assistance service, not purchasing a report issued by an external provider.
The final decision to purchase or not purchase the vehicle belongs exclusively to the Client, who remains responsible for verifying information, if necessary, with competent authorities or independent sources.
Under no circumstances shall www.zycaro.com be held liable for errors, omissions, unavailability, discrepancies, or inaccuracies arising from databases, reports, or external services used within its services.
5.6 Mediation
www.zycaro.com performs, at the Client’s request, a search for vehicles that match the communicated criteria.
The proposals sent are based on the information available at the time of the search and may depend on the responsiveness of third-party sellers, the availability of vehicles, and accessible data.
www.zycaro.com has no obligation of result, neither regarding the availability of a particular vehicle nor the ability to find a vehicle perfectly matching all the Client’s criteria.
The role of www.zycaro.com is exclusively to:
• identify potentially suitable vehicles;
• analyse available listings;
• verify accessible information;
• transmit relevant opportunities to the Client.
The final purchase decision belongs exclusively to the Client.
5.7 Transport
Vehicle transport is executed exclusively by professional transport companies independent from www.zycaro.com.
www.zycaro.com acts only as a facilitator for connection, coordination, or transmission of necessary information, without being a carrier, transport commission agent, or responsible for the vehicle during transit.
Any transport-related claim — notably in case of:
• delay,
• damage,
• loss,
• delivery error,
• mishandling,
• loading or unloading incident,
must be addressed directly to the transporter, in accordance with the applicable transport conditions and relevant legislation (CMR, the transporter’s general conditions, etc.).
www.zycaro.com cannot be held responsible for:
• acts or omissions of the transporter;
• delivery delays;
• the condition of the vehicle upon arrival;
• documents required by the transporter;
• incidents occurring between pickup and delivery.
It is the Client’s responsibility to check the condition of the vehicle upon delivery, immediately report any damage on the transporter’s delivery note, and file any claim within the required legal deadlines.
5.8 Vehicle Rental
5.8.1 Role of www.zycaro.com
www.zycaro.com offers a matching service between the Client and professional rental companies.
www.zycaro.com is not the owner of the vehicles, does not manage the fleet, and does not act as a direct rental provider.
Vehicles offered come exclusively from independent rental companies selected for their reliability.
Prices displayed on www.zycaro.com include the amounts provided by partner rental companies as well as fees or commissions applied by www.zycaro.com for its intermediation service.
Availability, conditions, and characteristics of vehicles depend entirely on the rental partner.
5.8.2 Reservation through www.zycaro.com
When a Client submits a rental request through www.zycaro.com:
www.zycaro.com forwards the request to the rental partner;
The rental company confirms availability;
www.zycaro.com organises the reservation on behalf of the Client;
The vehicle is provided by the rental company, according to its contractual terms.
All reservations are subject to the final validation of the rental partner.
5.8.3 Rental Contract
The applicable contract is exclusively that of the rental company, which the Client must accept before the vehicle is made available.
This contract covers, in particular:
• security deposit,
• insurance, exclusions, deductibles,
• terms of use,
• fuel policy,
• mileage limits,
• authorised drivers,
• geographical restrictions,
• penalties for late return or non-return.
www.zycaro.com is not responsible for the insurance provided by the rental company, nor for exclusions of coverage, nor for the conditions imposed by the rental company.
5.8.4 Liability
www.zycaro.com cannot be held responsible for:
• vehicle availability,
• price changes from the rental company,
• delays or cancellations,
• mechanical breakdowns or incidents,
• disputes regarding the deposit or additional fees,
• fines, infractions, tolls, or charges incurred by the Client,
• any minor difference between the description and the actual vehicle.
All claims relating to the rented vehicle must be addressed directly to the rental partner.
5.8.5 Payment for Services
www.zycaro.com may receive:
• service fees,
• an intermediation commission,
• or a global rate including www.zycaro.com’s margin.
Amounts due to the rental company (deposit, insurance, options, fuel, etc.) remain exclusively the responsibility of the Client.
5.8.6 Delivery and Return
Delivery, pickup, and return of vehicles are handled exclusively by the rental partner, according to its procedures.
www.zycaro.com cannot be held responsible for:
• delays or cancellations,
• unavailability,
• delivery errors,
• disputes during the return,
• damages identified or charged by the rental company.
6. Prices, Fees and Payment
6.1 Prices
The prices displayed on www.zycaro.com may include:
• negotiated discounts from sellers or partners,
• operational costs,
• as well as fees or commissions applied by www.zycaro.com for its services.
Prices may vary depending on the vehicle, the selected service, the complexity of the search, the seller’s availability, or market fluctuations.
The applicable prices are always those displayed at the time of the order.
6.2 Fees
The fees charged by www.zycaro.com cover, in particular:
• vehicle search (sourcing),
• verification and analysis (Z-Check Online / On Place),
• mediation with third-party sellers,
• negotiation,
• administrative coordination,
• export or transport assistance (depending on the selected service),
• operational follow-up until completion of the service.
Fees are due regardless of the final result, as www.zycaro.com is not subject to any obligation of result.
6.3 Payment Terms
Payments for services provided via www.zycaro.com may be made by bank transfer, credit card, Stripe, PayPal, or any other electronic payment method available on the site.
No service, reservation, or operation will be carried out until the funds have been received and confirmed by MAHDI HOLDING s.r.o., regardless of the payment method used.
Bank details or payment instructions are communicated to the Client at the time of the invoice or order.
7. Cancellation and Refund
7.1 Intangible Services
The services provided via www.zycaro.com are digital or intermediation services executed immediately after the order.
Any service that has started, even partially, is strictly non-cancellable and non-refundable.
The service is considered started from the first action carried out by www.zycaro.com, including any verification, analysis, search, data consultation, contact with a third party, preparation or processing of documents, or any action necessary to perform the service.
7.2 Purchase via Commission Agent — Cancellation / Refund
Upon validation of the vehicle or payment of the purchase mandate:
• any reservation,
• any confirmed negotiation,
• any payment, deposit, or transfer made to the seller,
• any logistical operation initiated,
renders the operation definitive and non-refundable.
No cancellation is possible after a reservation or purchase within the framework of the commission agent service.
Exceptional cancellation:
If, exceptionally, a cancellation is accepted by the seller, www.zycaro.com will only refund the Client up to the amounts actually refunded by the seller to www.zycaro.com.
Service fees, commissions, and charges billed by www.zycaro.com remain strictly non-refundable, even in the event of cancellation accepted by the seller.
www.zycaro.com cannot be held responsible for:
• a seller’s refusal to cancel,
• a partial, delayed, or non-existent refund,
• the cancellation conditions defined by the seller.
7.3 Rental
Once the reservation is confirmed by the partner rental company, cancellations and refunds follow exclusively the rental company’s terms and conditions.
www.zycaro.com does not refund its service fees or intermediation commissions under any circumstances.
7.4 Transport
Any logistical operation initiated (reservation, planning, pickup, etc.) is definitive and non-refundable.
Cancellations and refunds fall exclusively under the transporter’s terms.
www.zycaro.com cannot be held responsible for a transporter’s refusal or lack of refund.
7.5 Possible Refunds (strictly limited cases)
A refund may occur only in the following situations:
• clear payment error (duplicate payment, incorrect amount),
• service not started at all,
• complete inability for www.zycaro.com to execute the service before any action has begun.
Outside of these strictly defined situations, no refund shall be granted.
8. Liability of www.zycaro.com
www.zycaro.com acts exclusively as a provider of document verification, analysis, research, mediation, administrative assistance, support, and coordination services.
www.zycaro.com is not a garage, a mechanic, a certified automotive expert, nor a technical inspection authority.
The inspections carried out by www.zycaro.com (Z-Check Online or Z-Check On Place) are documentary or visual inspections based on available information, data provided by third parties, and, where applicable, the exterior observation of the vehicle.
They are performed without dismantling, without mechanical, electronic, or technical tests, and without any direct intervention on the vehicle.
Accordingly, www.zycaro.com cannot be held liable for:
8.1 Information Provided by Third Parties
• any error, omission, inaccuracy, or misleading information from a seller, dealership, transporter, rental company, external platform, or database;
• missing or incomplete data, including vehicle history, VIN data, photos, documents, or records;
• the actual availability of vehicles offered by third-party sellers.
8.2 Condition, Functionality, or Compliance of the Vehicle
• any mechanical, electronic, aesthetic, or structural defect;
• any hidden defect or non-visible issue during a visual inspection;
• any discrepancy between the seller’s description and the vehicle’s actual condition;
• any breakdown, failure, or damage occurring before, during, or after purchase, delivery, or use.
www.zycaro.com does not guarantee under any circumstances:
• the reliability, actual condition, regulatory compliance, or safety of the vehicle;
• the accuracy of the seller’s statements.
8.3 Client Decisions
• any purchase, negotiation, or non-purchase decision;
• any interpretation of reports, analyses, or recommendations;
• any later use of the vehicle.
The Client remains solely responsible for the final decision.
8.4 Relations with Sellers, Transporters, Rental Companies, and Other Third Parties
www.zycaro.com cannot be held liable for the behaviour, commitments, delays, errors, or refusal to perform by a third party, including:
• professional or private sellers;
• dealerships;
• transport companies;
• rental companies;
• customs, public authorities, or administrative bodies.
Also excluded:
• deposits, deductibles, penalties, extra fees, or conditions imposed by a third party;
• disputes relating to documents, insurance, or commercial practices of these third parties.
8.5 Transport
www.zycaro.com is not liable for:
• damage, loss, delays, or incidents during transport;
• delivery or routing errors;
• compensation terms defined by the carrier.
Any claim must be submitted directly to the transporter.
8.6 Rental
www.zycaro.com is not liable for:
• the availability, characteristics, or condition of a rented vehicle,
• insurance, deposits, penalties, delays, or rental disputes,
• conditions imposed by the rental company.
All claims must be addressed to the partner rental company.
8.7 Limitation of Liability
To the extent permitted by applicable law, www.zycaro.com shall not be held liable for:
• financial losses, loss of value, loss of opportunity;
• indirect, special, consequential, or intangible damages;
• any damage resulting from force majeure or events beyond its control.
8.8 Obligation of Means
www.zycaro.com undertakes to provide its services with seriousness, diligence, and professionalism, but is subject to an obligation of means, not an obligation of result, regardless of the service provided. 9. Client Obligations
The Client agrees to comply with all the following obligations as part of the services provided by www.zycaro.com:
9.1 Accuracy of Information
The Client agrees to provide www.zycaro.com with accurate, complete, and up-to-date information, including:
• personal data,
• VIN number,
• advertisement links,
• vehicle documents,
• seller’s contact details,
• specific search requirements.
Any error, omission, or false information is the Client’s sole responsibility.
9.2 Vehicle Accessibility and Cooperation
For any physical inspection (Z-Check On Site), the Client must ensure that:
• the vehicle is accessible to the service provider,
• the address provided is correct,
• the seller is informed and available,
• minimum inspection conditions are met (key, engine start, lighting, etc.),
• a lift is available if required (for chassis inspection),
• a test drive is authorised by the seller (if applicable).
Any failure may lead to additional fees or the impossibility to perform the inspection, without refund.
9.3 Payment of Services
The Client agrees to:
• pay for the services using the available payment methods,
• respect the indicated deadlines,
• pay all amounts due before any service is executed.
No processing, verification, seller contact, or inspection will be performed before receipt of payment.
9.4 Personal Verification
The Client acknowledges that they are responsible for:
• verifying the actual condition of the vehicle,
• reviewing documents provided by the seller,
• checking administrative requirements in their country (VAT, customs, registration),
• ensuring the vehicle meets their needs (technical, regulatory, fiscal).
Reports delivered are informative and do not replace any mechanical or official inspection.
9.5 Compliance with Law and Use of Reports
The Client agrees not to:
• use www.zycaro.com reports for illegal, fraudulent, or misleading purposes,
• falsify or modify documents provided,
• resell, reproduce, or distribute reports for commercial purposes without written authorisation,
• use reports to defame a third party, seller, or service provider.
9.6 Transparency Regarding Purchase Intent
The Client guarantees that they have a legitimate interest for any request involving:
• a VIN number,
• a physical inspection,
• an online verification.
This obligation complies with European regulations regarding data and access to vehicle information.
9.7 Mandatory Documentation
The Client must provide all documents required for the execution of the service, including:
• photocopies or pictures of vehicle documents (if available),
• identity documents if required for a formality,
• seller documents when using the commission agent service.
Any delay caused by missing documents is the sole responsibility of the Client.
9.8 Communication with the Seller
Depending on the selected service, the Client agrees to:
• inform the seller of the involvement of www.zycaro.com or the service provider,
• ensure access to the vehicle,
• facilitate communication.
If the seller refuses the inspection or is unreachable, www.zycaro.com cannot be held responsible.
9.9 Compliance with the TOS
Use of www.zycaro.com services implies full acceptance of these Terms of Service.
The Client acknowledges that any breach may result in suspension or immediate termination of the service, without refund.
Article 10 – Personal Data & Legitimate Interest (GDPR)
10.1 Data Controller
Personal data are processed by MAHDI HOLDING s.r.o., operating the website www.zycaro.com, in its capacity as data controller.
10.2 Data Collected
As part of the provision of services offered through www.zycaro.com, the Service Provider may collect and process the following categories of data:
Identification data:
name, surname, date of birth, address, country of residence, telephone number, e-mail address.
Identity documents (when required for a rental, purchase, sale, verification, or transport procedure):
passport, national identity card, residence permit, driving licence, and their copies or photos.
Vehicle-related data:
VIN number, licence plate, make, model, year, engine type, mileage, photos, videos, and vehicle documents (registration certificate, invoices, service records, technical reports, expert assessments, etc.).
Contractual data:
type of service chosen, options, order history, communications, contractual documents, authorisations, and documents provided by the Client.
Billing and payment data:
amounts, dates, references, payment methods, information required for fraud prevention;
(payments are processed exclusively via secure payment providers; www.zycaro.com does not have access to full credit card data).
Administrative data required for certain procedures (transport, customs, registration, tax declarations, insurance, etc.):
powers of attorney, proof of address, official forms, certificates.
Technical browsing data (strictly necessary for website operation):
IP address, technical logs, session identifiers, browsing preferences, functional cookies.
10.3 Legal Bases for Processing
Data are processed on the following legal bases:
Performance of the contract and pre-contractual measures (Article 6(1)(b) GDPR):
provision of verification, mediation, sourcing, commission, transport, rental, and related services;
Legal obligations (Article 6(1)(c) GDPR):
accounting, invoicing, fraud prevention, tax obligations;
Legitimate interest of the Service Provider and the Client (Article 6(1)(f) GDPR):
• securing automotive transactions,
• verifying vehicles before purchase or sale,
• combating scams and fraud,
• improving services.
10.4 Legitimate Interest and Client Declaration
By ordering a service through www.zycaro.com, the Client declares and guarantees:
• that they have a legitimate interest in requesting a vehicle verification or inspection (e.g., purchase project, sale, financing, valuation, pre-export/import inspection, etc.);
• that they are not requesting a report on a vehicle without legitimate connection to it;
• that the information provided (VIN, licence plate, documents, identity) is accurate and lawful.
The Client is informed that:
• any misuse of data,
• any false declaration of legitimate interest,
• or any request for a report on a vehicle without legal basis or without a real link,
may constitute a violation of data protection regulations and, where applicable, a criminal offence under applicable law.
The Client is solely responsible for the use of reports, information, and documents obtained through www.zycaro.com.
10.5 Purposes of Data Use
Data are used exclusively for:
• performing the requested services (Z-Check Online, Z-Check On Place, Buy Safe, Smart Choice, All-Inclusive, mediation, transport, rental, etc.);
• managing the customer relationship (communications, support, follow-up);
• invoicing and accounting;
• fraud and abuse prevention;
• improving and securing the services.
Data are never sold to third parties.
10.6 Data Recipients
Strictly within the scope of requested services, data may be transmitted to:
• authorised inspection providers (for Z-Check On Place);
• providers of technical or vehicle history data (e.g., VIN services);
• transporters, rental companies, or sellers when required to perform the service;
• technical service providers (hosting, emailing, secure payment, etc.);
• professional advisers (accountants, lawyers), if necessary.
These recipients act either as processors (under the instructions of MAHDI HOLDING s.r.o.) or as independent controllers where required by law.
10.7 Data Retention Period
Data are retained:
• for the duration of the contractual relationship,
• then archived for the legally required period (notably 5 to 10 years for legal, accounting, and evidential obligations, depending on applicable law).
Beyond this period, data may be anonymised or deleted, unless a legal obligation requires otherwise.
10.8 Client Rights
In accordance with the GDPR, the Client has the following rights over their data:
• right of access;
• right to rectification;
• right to erasure (within legal limits);
• right to restriction of processing;
• right to object on legitimate grounds;
• right to data portability (where applicable).
The Client may exercise their rights by contacting:
MAHDI HOLDING s.r.o. – www.zycaro.com
[Contact e-mail to be indicated in the Privacy Policy]
The Client also has the right to lodge a complaint with the competent data protection authority in their country of residence.
10.9 Detailed Privacy Policy
Additional information regarding the processing of personal data is available in the Privacy Policy published on www.zycaro.com.
By accepting these Terms of Service, the Client acknowledges having read this Privacy Policy.
11. Intellectual Property
11.1 Ownership of Content
All elements found on the www.zycaro.com website, as well as any documents, reports, analyses, visuals, recommendations, texts, graphics, logos, databases, structures, interfaces, templates, formats, PDF files, Z-Check report templates and digital content provided as part of the services, are the exclusive property of MAHDI HOLDING s.r.o. or are used under a licence obtained by the company.
These contents are protected under applicable intellectual property laws, including, without limitation:
• copyright;
• database rights;
• trademark rights;
• related and derivative rights;
• protection against unfair competition.
Any reproduction, representation, adaptation, distribution, modification, or exploitation of the content, in whole or in part and in any form whatsoever, is strictly prohibited without the prior written authorisation of MAHDI HOLDING s.r.o.
11.2 Ownership of Reports and Analyses
The reports provided (Z-Check Online, Z-Check On Place, Buy Safe, Smart Choice, All-Inclusive) as well as:
• summaries,
• conclusions,
• documentary analyses,
• visual observations,
• comparisons,
• syntheses,
• recommendations,
constitute protected works belonging exclusively to MAHDI HOLDING s.r.o.
The Client receives only a personal, non-exclusive, non-transferable and non-commercial right of use.
11.3 Prohibited Uses
Unless expressly authorised in writing by MAHDI HOLDING s.r.o., the Client is strictly prohibited from:
• reproducing, copying, distributing, publishing or transmitting reports or analyses;
• using reports for commercial purposes or within a competing activity;
• reselling the reports or data to third parties;
• republishing or displaying the content on a website, app, social network, forum or platform;
• transmitting reports or excerpts to a competing mediation service or any third party performing similar activities to www.zycaro.com;
• altering, manipulating or removing intellectual property notices present on the documents.
Any violation exposes the Client to civil and criminal proceedings under applicable laws.
11.4 Ownership of Trademarks and Distinctive Elements
The names, logos, trademarks, slogans, visual identity guidelines, layouts, document templates and distinctive elements relating to www.zycaro.com, Z-Check, Buy Safe, Smart Choice, All-Inclusive, and more generally to MAHDI HOLDING s.r.o., are protected as distinctive signs.
Any use or imitation, even partial and without prior authorisation, is strictly prohibited.
11.5 Client Rights
The Client retains only:
• the right to consult the content for personal or direct professional use;
• the right to use reports for their own purchase or sale project;
• a personal archiving right.
These rights do not grant any ownership or commercial exploitation rights.
11.6 Third-Party Content
Where certain elements or data originate from authorised third-party providers (physical inspection, technical data, VIN data, etc.), such elements may be subject to rights belonging to those third parties.
In such cases, the Client agrees to also respect the intellectual property rights of the third-party provider.
11.7 Sanctions
Any breach of this clause constitutes infringement and may result in:
• legal proceedings;
• claims for damages;
• suspension of services;
• closure of the Client’s account on www.zycaro.com,
without prejudice to any other available remedy.
12. Confidentiality
12.1 General Confidentiality Commitment
www.zycaro.com and its authorised partners commit to preserving the confidentiality of all information, documents, data, communications and materials transmitted by the Client or obtained in the course of providing services.
All information is treated as strictly confidential unless required by law or by a competent authority.
12.2 Information Covered by Confidentiality
The following are considered confidential:
• Client’s personal data;
• vehicle-related information (VIN, licence plate, history, photos, documents, etc.);
• exchanges between the Client and www.zycaro.com or its partners;
• Z-Check reports, analyses, conclusions, assessments and recommendations;
• data relating to sellers, transporters, rental companies or third parties involved;
• administrative documents, invoices, contracts, quotes or attachments;
• specific pricing conditions applied to the Client;
• internal methods, processes and tools used by www.zycaro.com;
• any non-public information accessed by www.zycaro.com.
12.3 Disclosure of Information to Third Parties
Confidential information is transmitted only to recipients necessary for the execution of the selected service, including:
• authorised inspection providers (physical Z-Check On Place);
• vehicle history data suppliers;
• sellers, professionals or dealerships where mediation requires it;
• transporters and logistics partners;
• rental companies (for vehicle reservations);
• IT service providers (hosting, support, emails);
• payment providers (Stripe, PayPal, etc.).
Each third party acts either:
• as a processor, under the instructions of MAHDI HOLDING s.r.o.,
or
• as an independent controller when required by law.
No data is transmitted to third parties unnecessary for the execution of the service.
12.4 Confidentiality Obligations of Third-Party Providers
Approved providers conducting physical inspections or logistical services are also bound by confidentiality.
They are prohibited from:
• contacting the Client directly to offer their own services;
• disclosing their internal pricing;
• using Client information for commercial purposes;
• retaining data beyond technical needs;
• sharing data with other third parties.
This clause protects the business model of www.zycaro.com and ensures confidentiality and integrity of Client data.
12.5 Confidentiality of Documents Provided to the Client
All reports, analyses, photos, PDF files, summaries and documents sent to the Client are provided solely for personal or direct professional use.
They may not:
• be publicly shared,
• be published online or on social networks,
• be transmitted to a competitor of www.zycaro.com,
• be resold, reproduced or redistributed,
without the prior written authorisation of MAHDI HOLDING s.r.o.
12.6 Internal Copies
www.zycaro.com reserves the right to retain, in paper or digital form, copies of documents submitted by the Client when necessary for:
• performance of the service;
• administrative follow-up;
• compliance with accounting or legal obligations;
• the exercise or defence of legal claims.
These copies are stored in compliance with GDPR rules.
12.7 Exceptions to Confidentiality
Confidentiality may be lifted only in the following situations:
• legal obligation (police, customs, courts, tax authorities);
• prevention of fraud or unlawful use;
• explicit written request by the Client;
• technical necessity for contract performance.
Outside these cases, no disclosure is permitted.
12.8 Duration of the Confidentiality Obligation
The confidentiality obligation:
• begins from the first contact between the Client and www.zycaro.com,
• remains in force even after the end of the contractual relationship,
for an unlimited duration, unless otherwise required by law.
12.9 Breach of Confidentiality
Any breach of this clause by the Client or a third party engaged by them may result in:
• termination of services in progress;
• refusal of future access to www.zycaro.com services;
• civil or criminal proceedings under applicable law;
• claims for damages.
13. Disputes – Applicable Law and Jurisdiction
These Terms of Service are governed by and interpreted in accordance with Slovak law, to the exclusion of any other legislation.
For any dispute relating to the formation, interpretation, execution or termination of these Terms of Service, exclusive jurisdiction is assigned to the courts of the registered office of MAHDI HOLDING s.r.o., namely:
MAHDI HOLDING s.r.o.
• Company ID (IČO): 55129005
• VAT ID: SK2121882631
• Registered office: Z. Kodalya 788, 924 01 Galanta, Slovakia.
This jurisdiction clause applies without prejudice to any mandatory consumer protection laws, which remain fully applicable where relevant.
14. Right of Withdrawal
14.1 No right of withdrawal for services performed immediately
In accordance with Directive 2011/83/EU and Slovak Act No. 102/2014 Z.z., the Customer acknowledges that they have no right of withdrawal once the service has begun to be performed, or once any initial action has been undertaken by www.zycaro.com.
14.2 Express waiver by the Customer
By confirming their order, the Customer requests the immediate performance of the service and expressly waives their right of withdrawal, in accordance with the applicable legal provisions.
15. Official Language Clause
In the event of any discrepancy between the English version of these Terms of Service and any translated version, the English version shall prevail and be deemed the only legally binding version.